Law Society of Ontario (LSO) Paralegal Practice Exam 2026 - Free Paralegal Practice Questions and Study Guide

Poor communication by a paralegal with clients can lead to misunderstandings and dissatisfaction. When clients do not receive clear, accurate, and timely information, they may misinterpret legal processes, timelines, or the nature of their case. This lack of clarity can result in frustration and confusion, which diminishes their overall trust in the legal process and the paralegal’s capability.

Effective communication is fundamental in building a positive relationship between paralegals and their clients. When clients are not adequately informed, they may feel anxious or neglected, and this can significantly impact their perception of the service they are receiving. Furthermore, misunderstandings can lead to misaligned expectations, which are a common source of client dissatisfaction.

In the context of the other options, increased trust and heightened satisfaction typically stem from effective communication and positive interactions. Similarly, fewer questions from clients might imply that they are either well-informed or may not fully understand their situation, which could be detrimental. The correct answer highlights the critical importance of maintaining clear and open lines of communication to foster a good working relationship and ensure client satisfaction.